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Skillfully Transforming Disagreement into Understanding and Progress 

If you’re tired of all the arguing, stress, damaged relations, toxic behaviors, intimidation, lost trust, and other insults of in-artfully handled conflict, you’re not alone. Conflict is normal and natural, and it happens all the time. Regardless of its source, everyone shares its burdens. 

If you’re looking for a solution, you’re in the right place: join me to build the skills to become conflict confident. 

Conflict confidence is not arrogance in approaching our differences. It’s possessing the poise and optimism that comes from knowing we have the tools to transform pain to peace, problem to productivity. When we become conflict confident, we’re comfortable with disagreement because we know we have the skills to forge respectful relationships and create satisfying outcomes. Being conflict confident changes everything. It takes weight off our shoulders. We get more done, more easily. We’re energized and happier in our work and relationships.  And, we can actually make the world a better place (I know, but we really can).

The great news is that becoming conflict confident is within reach. In this lively, interactive, fun workshop we’ll address together skills and strategies to:

  • Create, mend, and maintain relationships 
  • Engage conflict and competitive relationships constructively
  • Transform negative interactions and toxic behaviors 
  • Improve job satisfaction, performance, and professional esteem  
  • Reduce stress, time lost, and financial cost
  • Approach disagreement not with fear, but with the expectation of productive outcomes
  • Promote learning conversations that have problem solving as the ultimate goal
  • Encourage civility and constructive communication 
  • Disagree without being disagreeable or causing lasting damage
  • Constructively engage others who are not yet conflict confident


among the tools I bring to a Conflict Confident workshop are:

A Constructive Approach to Conflict

  •     Normalizing conflict
  •     Acknowledging difference
  •     Viewing others situationally
  •     Sensing unmet feelings and needs
  •     Understanding how our brains work
  •     Acknowledging our skills

Listening to Understand

  •     Harnessing the power of listening 
  •     Understanding the impact of judgment
  •     Identifying the specific skills for listening

Speaking to Be Understood

  •     Understanding our impact on others (and other blind spots)
  •     Using constructive language and nonverbal communication
  •     Reframing difficult messages to create a constructive environment for problem solving

Interest-based Negotiation/Problem Solving

  •     Separating the People from the Problem
  •     Moving from Positions to Interests
  •     Generating Options for Mutual Gain
  •     Making use of Objective Criteria
  •     Understanding BATNA

Constructive Starts to Challenging Conversations

  • Beginning difficult conversations productively

Productive Disagreement

  • Employing constructive verbal and non-verbal skills
  • Using strategic inquiry to understand perspectives
  • Searching for shared observable information
  • Using reflection to demonstrate understanding
  • Sharing perspectives without judgement or coercion
  • Communicating necessary decisions or judgments 
  • Agreeing to disagree respectfully and productively